While we do not accept native Pages files as print ready data, with the correct set up it is possible to output to PDF from Pages and still get decent print results. We recommend hiring a designer to re-create the file as using Adobe Illustrator or Photoshop etc. however for […]
Do you accept documents made with Microsoft Powerpoint?
While we do not accept native Powerpoint files as print ready data, with the correct set up it is possible to output to PDF from Powerpoint and still get decent print results. We recommend hiring a designer to re-create the file as using Adobe Illustrator or Photoshop etc. however for […]
Do you accept documents made with Microsoft Word or Excel?
No, we do not accept those native file formats as print ready data. Office type software programs while great for in-house presentations and handouts are not designed for high resolution output. Outputting to PDF from these applications may seem like a solution however but invariably there will be problems with […]
What kind of files can you print?
We accept high resolution PDF files created in Adobe Illustrator or Adobe InDesign, or .eps / .pdf / .jpg files from Photoshop. If you have created your artwork in any other software, you may still be able to export a suitable PDF file, as long as it is high-resolution and […]
I received my order, but there was no receipt. Can I get a receipt?
Unless you paid by pre-paid bank transfer or credit card (in which case you will have a PDF invoice) or picked up from our office directly (in which case you will have a cash receipt), all of our packages are sent out using the cash-on-delivery system. The delivery company driver […]
I want to print a monthly magazine. Can I get a discount?
Please contact us if you are planning to print a monthly publication and we’ll be happy to help you plan the printing budget and schedule. Depending on the specs we may be able to offer special discounted rates, but subject to a minimum term contract.
If I order many items at once can I get a discount?
We publish our prices online to make the checkout process as transparent as possible and in general the price you click to place an order will be the price you pay (before delivery). In the case of very large orders however a discount may be offered at our discretion.
If I order multiple items do I have to pay a delivery charge for each item or can you ship together?
The delivery fee is basically a per box fee so if you order multiple items at the same time and they can logistically be packed together then we will do our best to pack together and only charge you just one delivery fee. Posters (B3 or larger) and business cards […]
Can I get a credit account?
For customers ordering with regular frequency or high volume, Mojoprint may offer 30 days credit. Any credit account is subject to a signed credit agreement. If you wish to be considered for an account please contact us for more information.
Can I use a credit card?
Yes! Simply select PayPal or Stripe during checkout as your preferred payment method and once your order details have been confirmed, we will issue an invoice for payment and send a link via email. See our page on delivery and payments for more details.