Offset printing is the most economical form of printing for quantities above 100 copies. The more copies you print the cheaper the unit price becomes. When you only need a handful of copies printed we may recommend on-demand printing or inkjet printing (for large format prints). Please contact us if […]
I received my order, but I am not happy with how the colors turned out. Can I get a reprint?
Every effort will be made to obtain the best possible color reproduction of your data but because of the nature of the processes involved, Mojoprint shall not be required to guarantee an exact match in color or texture between any photograph, transparency, proof or digital file and the printed article. […]
I received my order, but I found a mistake. Can I get a reprint?
If there has been a printing error we will of course reprint your data at no additional cost to you. If the error is found to be the result of poorly prepared data or otherwise contains client-side production errors however, Mojoprint will not be held responsible and any reprints will […]
I made a mistake with my order, can I cancel?
If you contact us before your order has been sent for production then yes of course, you may cancel your order. Depending on the time of day your order is placed however there may be some instances when we have already confirmed your order and began production. Please contact us […]
Can I change the delivery address or other specs after my order has gone to print?
Due to the print production workflow, once you receive the confirmation email from us that your data has been sent for production, we are unable to make any changes to the order specs or delivery details. Please be extra careful to ensure the delivery details are correct at the time […]
How long will my order take?
How long it will take for your order to arrive at your door depends on two things — the turnaround for the product ordered (including custom finishes) + the delivery time required to ship to your address. See How long will it Take? for more details
I was out when the courier company called — what should I do?
We use Sagawa to deliver your order directly to your door. In the event that they are unable to catch you at home, please call them directly quoting your tracking number and you will be able to arrange a convenient time for them to call again.
I have bought some lovely A4 paper I would like to use for my stationery. Can I bring it to you and have you print on it?
Sorry, that is not possible. We compile many jobs together and print on large press sheets and then cut each individual job to size.
Do I get a printed proof of my order?
We do not include a printed proof but if you would like one there are a number of options available depending on your budget and what it is you want to proof for. Please see our page about color proofs for more details. Regardless of whether you choose to purchase a […]
Can you print sizes and quantities that are not on your website?
Yes. If you have some unique custom size or require other specs that you cannot find on our site, please drop us a line via our custom quote request form. If it is something we can produce for you, we’ll happily provide a quote.