Mojoprint will be closed on Dec 23 (Wed – public holiday) but we will open business as usual on the 24, 25 to process any last minute end-of-year orders.
I cannot save in CMYK mode – can you convert it for me?
Whilst all print ready data must be submitted as CMYK artwork we understand that in some cases you may be unable to make the conversion yourself. Working in RGB and then converting to CMYK at the last minute however can result in some large color shifts since the CMYK color […]
I don’t know how to add bleed to my data – can you do it for me?
If there is no bleed on your data in some circumstances we are technically able to add it for a small 500yen charge per file.
What is bleed?
All print data must have a 3mm area that extends beyond the cut line to allow for discrepancies during the final trimming process. This is known as the bleed. Here’s a visual example with a business card: You’ve got your data set up at exactly the size you want it […]
Do you accept documents made with Microsoft Publisher?
Microsoft Publisher is notoriously difficult to create reliable print files from and we do not accept either native Publisher or PDF data created from it.
Do you accept documents made with Apple Pages?
While we do not accept native Pages files as print ready data, with the correct set up it is possible to output to PDF from Pages and still get decent print results. We recommend hiring a designer to re-create the file as using Adobe Illustrator or Photoshop etc. however for […]
Do you accept documents made with Microsoft Powerpoint?
While we do not accept native Powerpoint files as print ready data, with the correct set up it is possible to output to PDF from Powerpoint and still get decent print results. We recommend hiring a designer to re-create the file as using Adobe Illustrator or Photoshop etc. however for […]
Do you accept documents made with Microsoft Word or Excel?
No, we do not accept those native file formats as print ready data. Office type software programs while great for in-house presentations and handouts are not designed for high resolution output. Outputting to PDF from these applications may seem like a solution however but invariably there will be problems with […]
What kind of files can you print?
We accept high resolution PDF files created in Adobe Illustrator or Adobe InDesign, or .eps / .pdf / .jpg files from Photoshop. If you have created your artwork in any other software, you may still be able to export a suitable PDF file, as long as it is high-resolution and […]
I received my order, but there was no receipt. Can I get a receipt?
Unless you paid by pre-paid bank transfer or credit card (in which case you will have a PDF invoice) or picked up from our office directly (in which case you will have a cash receipt), all of our packages are sent out using the cash-on-delivery system. The delivery company driver […]