I received my order, but there was no receipt. Can I get a receipt?

Unless you paid by pre-paid bank transfer or credit card (in which case you will have a PDF invoice) or picked up from our office directly (in which case you will have a cash receipt), all of our packages are sent out using the cash-on-delivery system.

The delivery company driver will provide a customer copy of the delivery label once the goods have been paid for. If the label used on your package is the printed sticker type, your receipt will be one removable part of this and remain attached to the package. If it is a hand-written type, the receipt will be handed to you by the driver. In both cases this receipt is a legal and official receipt that is recognized and accepted by the Tax Bureau.

See our page on delivery and payments for more details.

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